Pensions Archives - Isio https://www.isio.com/insights/insight-category/pensions/ Thu, 05 Mar 2026 11:14:06 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9 https://www.isio.com/app/uploads/2024/09/Website-thumbnail-512x512-1-95x95.png Pensions Archives - Isio https://www.isio.com/insights/insight-category/pensions/ 32 32 Necessary prudence or over-caution? https://www.isio.com/insights/necessary-prudence-or-over-caution/ Thu, 22 Jan 2026 12:04:06 +0000 https://www.isio.com/?post_type=insight&p=26975 The post Necessary prudence or over-caution? appeared first on Isio.

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As Local Government Pension Scheme (LGPS) funds prepare to set employer contribution rates from 1 April 2026 for the next three years, emerging results suggest employers are being asked to pay on average 17% of pay compared with Isio’s “low-risk” rate of 6%.

Is this necessary prudence or over-caution?

By Katy Taylor, Director – Public Services at Isio

This is the most important and challenging LGPS actuarial valuation for years, as it raises crucial value for money questions around the best use of resources. Isio calculates that £6bn a year is at stake, money which could potentially be directed towards bridging the funding gaps of local authorities and supporting education, housing and other local services.

Councils, universities, housing associations, multi-academy trusts and other LGPS employers are expected to be asked by their LGPS funds to pay on average around 17%* of pay towards the funding of LGPS pension scheme liabilities whilst Isio calculates that, with an overall LGPS surplus of £87bn**, a rate of 6%*** of pay should be sufficient.

Reflecting on conversations with funds and employers to date, this is sometimes mistaken as a question of whether there is any risk of a fund not providing security of benefits to be paid to LGPS workers in the future – but of course there is always a risk when predicting the future, and that is precisely the key risk that a Defined Benefit (DB) pension scheme needs to manage.

Instead, the key consideration at this valuation is the relative size and balance of this risk versus the health and needs of the employers supporting these liabilities, particularly when there is such a large surplus to access and make use of, as well as employers wanting and needing the money right now.

Some simple overarching questions need consideration:

  • Is another £ in the fund bringing more value than a £ kept in the employer’s business (whether that be council services, education or social housing)?
  • Is the risk of reducing contributions to an average of 6% leading to an unacceptable risk to the fund of not paying out benefits, given that the £87bn surplus is being used and managed over 30 or more years?
  • Is asking employers to pay more than the “low-risk” rate necessary prudence, or over-caution?

Prudence Watch

Isio’s LGPS Low‑Risk Index has proven a useful benchmark to inform discussions on levels of surplus during this valuation. Our new Prudence Watch benchmarking approach is also shedding light on the overall prudence included in each employer’s total contribution rate, by considering the cost of new benefits being built up alongside the use of an existing surplus over 20 years.

In line with our approach to looking at the LGPS as a whole, Isio’s Prudence Watch assesses an individual employer’s total contribution rate using a standardised approach, giving each contribution rate a prudence score. This will support transparency and comparability across all funds and employers, to inform discussion and decision making, as we move towards 1 April 2026 and beyond. 

If you are a Fund or employer and would like to assess your contribution rate(s), please get in touch.

*  expected average employer contribution rates from 1 April 2026 as % of pay based on proposed contributions seen to date

** total LGPS surplus at the valuation date of 31 March 2025 calculated on Isio’s low-risk (gilts) basis

*** average required total employer contribution rate calculated on Isio’s low risk (gilts) basis, spreading the surplus over 30 years

Webinars

On demand: Necessary prudence or over-caution? Getting the right LGPS Valuation outcome

Explore these issues within the context of the LGPS finance and governance framework by watching the webinar on demand. Join Isio’s LGPS experts as they take you through an in‑depth discussion of the valuation and strategic options.

Watch on demand

Our experts

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Traffic jams and roadblocks leaving micro DB schemes in the slow lane https://www.isio.com/insights/traffic-jams-and-roadblocks-leaving-micro-db-schemes-in-the-slow-lane/ Sat, 10 Jan 2026 12:37:23 +0000 https://www.isio.com/?post_type=insight&p=26279 The post Traffic jams and roadblocks leaving micro DB schemes in the slow lane appeared first on Isio.

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Many UK defined benefit (DB) schemes are now sufficiently well funded to be able to pass all their liabilities to an insurer. However, record levels of buyout activity in 2025 mean insurers are increasingly selective about which schemes they engage with. For the smallest schemes, including those with fewer than 100 members (so called “micro schemes”) this leaves many struggling to reach their endgame destination of insurance.

There are around 5,000 private sector DB schemes in the UK, of which nearly 2,000 have fewer than 100 members. Despite often being well funded, these schemes face roadblocks across administration, data, investment, and broking. With the right preparation and guidance, these hurdles can be overcome – allowing micro schemes to reach their destination quickly and securely.

Administration capacity – traffic jams and potholes

Administrative capacity remains one of the most significant potential roadblocks for micro schemes moving towards their endgame objectives. Third party administrators often prioritise larger mandates, leaving micro schemes at the back of long traffic jams for essential data projects such as GMP equalisation and preparing data to send to insurers.

Potholes in scheme data are magnified for micro schemes which don’t have the luxury of missing data being lost in the rounding. Historic inconsistencies, incomplete member records and gaps in reconciliation all undermine insurer confidence. However, by tackling these data issues early, schemes can present clean, trusted records that make them attractive to insurers.

For larger schemes, well-resourced data projects have become routine in the years leading up to endgame. Micro schemes rarely have the budget or the internal capacity for such work, leaving them facing extended timetables and higher advisory costs in the long term, eroding the advantages of being financially ready for buyout. Focussed and proportionate data exercises can remedy this problem, delivering insurer-ready information efficiently and affordably. This not only shortens timetables but helps schemes make the most of their financial readiness for buyout.

Technical deficiencies – specialist advice roadblocks

Aligning scheme assets with insurers’ requirements is critical to lock-in pricing and protect recent investment gains enjoyed by many micro schemes on the back of a buoyant equity market, but micro schemes are often unable to access the specialist investment capabilities needed to do this effectively. Engaging investment specialists early and working with them to reshape portfolios around insurer pricing requirements, enables smaller schemes to approach buyout discussions from a position of strength. For those pension schemes that are not yet fully funded, the use of a consolidator vehicle is an efficient and low risk way to run the scheme, allowing time for the assets to bridge the gap to the insurance premium with out the need for additional contributions from the sponsor.

Even where administration, data, and investment issues are addressed, broking can still create a significant roadblock. Micro schemes often find themselves at the bottom of priority lists or are served by brokers lacking experience or expertise – which can affect their credibility with insurers – struggling to secure competitive pricing and in some cases, struggling to secure a quotation at all. Selecting a broker with proven micro scheme expertise becomes imperative and can quickly change this dynamic, opening doors to competitive pricing and genuine insurer engagement. The right specialist support transforms financial readiness into positive endgame results.

What is needed?

Many micro schemes are financially ready but still need to sharpen their operational readiness. Strengthening governance, prioritising data validation and working with advisers who can coordinate endgame planning across administration, investment and broking will help them clear the final hurdles. With these foundations in place, trustees can stay in control and avoid the avoidable delays that often stall progress.

A joined-up approach – combining early data cleansing, asset alignment with insurer pricing, and specialist broking expertise – gives trustees the best route to insurer engagement. For smaller schemes, this practical focus turns readiness into real momentum, accelerating the journey to endgame with clarity and confidence.

Get in touch

If you would like a discussion on how we can help elevate your DB scheme strategy please get in touch.

Our experts

Image Ed Wilson

Partner & Head of DB Consolidation

ed.wilson@isio.com See full profile

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AI in Pensions Administration: Start with members, not technology https://www.isio.com/insights/ai-in-pensions-administration-start-with-members-not-technology/ Tue, 06 Jan 2026 10:52:39 +0000 https://www.isio.com/?post_type=insight&p=26738 Across the pensions industry, conversations about AI are happening at pace. Trustees are rightly curious about how far the technology can go: can it speed up processes, improve accuracy, or make administration services more intuitive for members? AI has massive potential, but the rush to deploy it can sometimes create a risk of fixing the wrong things and creating solutions that don’t benefit members.

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Across the pensions industry, conversations about AI are happening at pace. Trustees are rightly curious about how far the technology can go: can it speed up processes, improve accuracy, or make administration services more intuitive for members? AI has massive potential, but the rush to deploy it can sometimes create a risk of fixing the wrong things and creating solutions that don’t benefit members.

AI washing, where bold claims prove to be unsubstantiated, is increasingly common. AI is powerful, but it is not a silver bullet. It cannot fix unclear processes, unstructured data, or a lack of insight into what members actually want and need. Its limitations matter – not because they diminish its usefulness, but because they influence how trustees should think about deploying it safely, responsibly, and with members in mind.

The real opportunity is to use AI as part of a broader shift: one that begins with understanding people and ends with better decision-making, more empathetic interactions, and a service that feels built around members rather than systems.

A foundation of understanding

Every effective use of AI in pensions starts with a deceptively simple question: what are members trying to achieve, and where are they getting stuck? Without this foundation,  technology improvements in isolation risk shifting the member experience in the wrong direction.

Taking a step back is essential. Before implementing digital transformations, trustees need clarity on:

  • What members are asking for in their day-to-day interactions.
  • Where processes routinely slow them down or create confusion.
  • Which tasks genuinely require human expertise and judgement.
  • How administrators currently prioritise their time, and where capacity is being lost.

AI can play a role here. For example, at Isio we’ve used it to analyse 10,000 anonymised member interactions. This is not a technical exercise. It is a human one. It’s allowing us to create innovative solutions built on insight gathered from real member behaviour – the words people use, the patterns in their questions, and the moments when they need reassurance rather than efficiency.

When trustees begin with this kind of understanding, AI stops being a solution in search of a problem. Instead, it becomes a tool that can reinforce the fundamentals of good administration: clarity, accuracy and empathy.

AI is not the starting point – it is an accelerator

There is sometimes an expectation that AI can deliver sophisticated outcomes straight away: interpreting rules, validating data, or handling complex enquiries. But even the most advanced AI involves probabilities rather than certainty. It can accelerate processes and identify patterns, but it cannot replace the careful, structured thinking that underpins a well-run scheme.

That is why the foundations matter. Clean data, well-designed workflows, consistent documentation, and robust governance are not optional prerequisites – they are the conditions that allow AI to genuinely enhance outcomes. Without them, the results may be inconsistent, and trustees risk looking to AI for tasks it cannot reliably fulfil.

The message for trustees is not to lower their expectations of AI, but to put them in the right order. First comes understanding. Then comes structure. Only then does AI add meaningful value.

Member-first, not machine-first

When the discussion shifts away from technology and towards members, the role of AI becomes clearer.

Members want clarity. They want to know what actions they need to take, what information they need to provide, and how decisions affect their benefits. They want reassurance that their scheme understands them, not just their data. And they want to feel empowered and in control, and not confused and unsupported.

AI can support all of this – but only if used with a member-first mindset. For example, AI can help identify where members routinely struggle with processes, so schemes can redesign those interactions. It can highlight trends in questions and concerns, giving trustees a clearer view of the lived member experience. It can help build more intuitive interfaces, making it easier for people to self-serve on simple tasks while ensuring they are guided, not pushed, through important decisions.

In other words, AI is most valuable when it helps schemes deliver more of what members need: more clarity, more consistency and more time for human conversations where they truly matter.

Empowering administrators, not replacing them

Human connection is central to good administration; a fact that can be forgotten in the rush to implement AI efficiencies. Members often reach out during significant life moments – retirement, bereavement, career changes – and these conversations require empathy, patience and judgement. No matter how advanced it is, technology can’t replicate that experience.

AI’s role is to support administrators to provide this connection. By reducing time spent on repetitive, low-complexity tasks, AI can create space for administrators to use their skills where they can have the greatest impact. It can help spot patterns that may indicate a member needs additional support. And it can surface information more quickly, so administrators can spend more time focusing on the things that matter most to members.

This is not about automation replacing people. It is about people being able to deliver the kind of service that members value most.

AI depends on the right mindset

Much of the challenge around AI comes back to expectations. If trustees view AI as a shortcut through complexity, they may be disappointed. But if they view it as an enabler – one that becomes more powerful as human understanding improves – the picture changes entirely.

The schemes that will benefit most from AI are those taking a thoughtful, insight-led approach:

  • They are curious about what members actually need.
  • They are honest about where current processes create friction.
  • They invest time in fundamentals before exploring new tools.
  • They use AI as one part of a broader strategy to improve member experience.

This mindset prevents over-reliance on technology and ensures that members remain central to pensions administration and are not treated like a transaction.

An opportunity to move the whole industry forward

The conversation about AI in pensions is not just about innovation, it is about responsibility. Trustees know that accuracy, member confidence and long-term trust lie at the heart of a well-run scheme.

AI can strengthen all three – but only when applied proportionately with care and a commitment to understanding. AI shouldn’t just be seen as a way to create efficiencies and remove cost.

As the industry moves forward, trustees have an opportunity to shape how AI is used: not as a replacement for human expertise, but as a way to elevate it. Not as a route to cutting corners, but as a chance to create a more intuitive, supportive and responsive member experience.

AI’s true value lies in helping schemes do what they have always aimed to do: deliver for members, clearly and consistently, at the moments that matter.

If you’d like to learn more about how Isio is using AI to improve members’ experiences, please get in touch.

Get in touch

Image Girish Menezes

Partner & Head of Administration

girish.menezes@isio.com See full profile

How we
can help you

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The key takeaways from the Budget 2025 https://www.isio.com/insights/the-key-takeaways-from-the-budget-2025/ Thu, 27 Nov 2025 07:46:58 +0000 https://www.isio.com/?post_type=insight&p=26627 The post The key takeaways from the Budget 2025 appeared first on Isio.

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On 26th November, Chancellor Rachel Reeves delivered her second budget. Our experts share their initial thoughts on what it means for pensions and broader savings from the perspective of employers, trustees and individuals.

Impacts for employers, trustees and individuals

Salary sacrifice changes to drive employer action

Mark Jones, Employee Benefits Partner, commented: “The Chancellor has delivered a Budget that increases taxes on employees’ savings.  Firstly, by freezing tax and NI allowances on wages, then by applying NI on salary sacrificed pension contributions above £2,000 and finally by increasing tax by 2% on savings income.

“Employers will already be thinking about making plans to offset the NI salary sacrifice loss long before these changes kick in from 2029. We need to see the detail around implementation but, for employers where a significant proportion of the workforce are making use of salary sacrifice above the £2,000 level, they are going to look for ways to mitigate any additional costs. That may include changing their scheme, so they don’t pay more than £2,000 in salary sacrificed contributions or changing the balance of remuneration with higher pay rises making up for reduced contributions.

“There is a long time for this to pan out, with three planned Budgets and potential even the next General Election to come before it comes into effect. Employers will be frustrated when they consider the amount of time and effort they are going to have to expend in complying with the new requirements and looking at alternatives to minimise the additional tax they will have to pay.”

Budget changes compound challenges from next year’s pension IHT changes

Mark Campbell, Head of Wealth, commented: “The changes announced in today’s Budget will compound the long-term financial planning challenges created by introducing inheritance tax (IHT) for defined contribution pensions in April 2027.

“By deciding to increase income tax rates on property, savings and dividends –  and from 2029,  introduce National Insurance on pensions salary sacrifice contributions above £2,000 – on top of what is already planned for next year, the Chancellor introduces a whole new set of disincentives and costs to saving and investing for the long-term, including for retirement.

“Much of the wealth that is saved, invested and eventually passed down, including through pensions, supports today’s younger generations with important life events like getting on the housing ladder, weddings and having children, which make significant contributions to the economy. Tax doesn’t have the same multiplying effect.

“We need to explore more intelligent solutions for incentivising an investing culture in the UK and, with it, long-term financial goal setting and security, particularly in retirement. Solutions should focus on the transfer of wealth to where the gaps in ability to save for the longer-term sit, ensuring that the next generations benefit from the asset growth their predecessors have benefited and which may not be repeated, be that property or indeed pensions.”

Mansion Tax is indiscriminate and flawed

Mark Campbell, Head of Wealth, commented:“While the intent behind the ‘Mansion Tax’ may appear fair on paper, the proposal is indiscriminate and makes a flawed assumption that those living in homes worth over £2 million have the liquid wealth or income to pay such a tax. It risks penalising people who are “asset rich, cash poor,” particularly in regions like London and the Southeast, where high property values don’t necessarily reflect high incomes. Many will still have significant mortgages, especially as fixed-rate terms end and interest rates bite, while property values themselves could be negatively affected.

“It also fails to account for circumstance or tenure. Someone who bought their home decades ago and now lives on a pension could face punitive costs simply for staying put and, if forced to move, they would face further burdens through stamp duty and potential capital loss. The measure also raises questions of fairness between those who own a single property and others with multiple, smaller assets.

“For some, particularly those nearing retirement or with limited pension provision, this could accelerate downsizing and disrupt family and community ties. And at a broader level, it risks sending a message that the UK is a less attractive place for wealth creators, entrepreneurs and investors. We should be encouraging people to stay, invest, and contribute to a thriving economy, not pushing them away. People don’t stay for the weather; they stay for opportunity, stability, and a fair, predictable tax environment.”

Reduced cash ISA limit will have unintended consequences

Mark Campbell, Head of Wealth, commented: “The reduction in the cash ISA limit from £20,000 to £12,000 may encourage some individuals to invest for the future, which is a good thing so long as they have suitable time horizons, understand how to invest and the risks associated.

“But there is also the risk this will shoe-horn people without the knowledge and experience into the investment market, or detrimentally cause them to place more of their money into regular savings accounts where the tax rate is now set to increase.

“Ultimately, we need to encourage an investment culture through education, which should start with children in schools. In the meantime, there should be continued focus on ensuring people have access to personal advice that ensures that they make informed and well understood decisions.”

Measures for entrepreneurship seem insufficient

Rob Agnew, Partner & Head of Private Office, Isio, comments: “The Chancellor has clearly indicated a desire for the UK to become a hub for entrepreneurs and fast-growing firms. However, while the 2025 Budget includes some targeted measures, they appear insufficient to genuinely attract entrepreneurs – particularly when set against the profound impact of previous reforms to capital gains tax and inheritance tax.

“Elsewhere, the Budget has doubled the eligibility thresholds for Enterprise Management Incentives (EMI) and increased the limits for Venture Capital Trusts (VCTs) and Enterprise Investment Schemes (EIS) to £10-20m for Knowledge Intensive Companies (KICs). Yet despite these advancements, their attractiveness is diluted by other measures, such as the reduction in income tax relief on VCTs from 30% to 20%.

“For wealth creators and entrepreneurs looking either to pass businesses to heirs or to exit after successful ventures, the cumulative burden of these policies can often outweigh the incentives. Ultimately, the Budget is notable more for what it omits than for what it includes, particularly the absence of substantial reforms to the tax and succession landscape that could meaningfully drive national investment.

“Taken together with recently announced increases in capital-based and property-related taxes, and earlier restrictions on pensions and inheritance, the broader direction of taxation for the wealthy in the UK indicates a continuing trend of targeted tax hikes on wealth creators. For globally mobile individuals, this looks less like an invitation to relocate to the UK and more like a signal that the country is increasingly aiming to fund social and investment priorities by relying more heavily on accumulated wealth and asset-derived income.

“This creates a growing disconnect. The UK continues to offer deep markets, a strong rule of law and public-investment-led growth, yet the tax trajectory for the wealthy remains one-way. This is unlikely to halt – and may indeed reinforce – the trend for entrepreneurs and high-net-worth individuals to diversify their residences and establish alternative bases in other jurisdictions, such as the UAE.

Webinars

Register for Isio’s Budget Box Briefing webinar

Join Isio’s expert panel for a fast-paced, 30 minute webinar unpacking the Chancellor’s Autumn Statement. We are here to help you make sense of the Autumn Statement. Our expert panel will break down what the changes mean for employers, trustees, and individuals, so you leave with clarity and practical actions. From scheme-specific steps for DB and DC to personal wealth insights, this session is designed to help you respond confidently to the update.

Secure your spot

Get in touch

If you’d like to discuss any of the outcomes from the Budget, please get in touch or reach out to your usual Isio contact.

Image Mark Campbell

Head of Wealth Proposition

mark.campbell@isio.com See full profile
Image Rob Agnew

Partner & Head of Private Office

Rob.Agnew@isio.com See full profile

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Don’t let your company pension scheme come back to haunt you https://www.isio.com/insights/dont-let-your-company-pension-scheme-come-back-to-haunt-you/ Fri, 14 Nov 2025 19:57:36 +0000 https://www.isio.com/?post_type=insight&p=25940 The post Don’t let your company pension scheme come back to haunt you appeared first on Isio.

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For the first time in two decades, finance leaders can look at their defined benefit pension schemes and feel a sense of calm. Funding levels have improved, volatility has eased and for many companies, the days of emergency board discussions about liquidity or deficits feels like a distant memory. But the comfort of stability can be misleading. When something stops demanding attention, it’s easy to assume it no longer needs it. Pension schemes that once dominated management time have quietly slipped into the background. And that’s precisely why they now deserve a second look. Don’t let your pension scheme come back to haunt you. Isio DB journey planning experts, Ed Wilson and Karen Gainsford, share their views on what finance leaders should be considering.

Click here to read the full article

Get in touch

If you would like a discussion on how we can help elevate your DB scheme strategy please get in touch.

Our experts

Image Ed Wilson

Partner & Head of DB Consolidation

ed.wilson@isio.com See full profile

How we can help you

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LGPS (England & Wales) Low-Risk Funding Index: 30 September 2025 results https://www.isio.com/insights/lgps-england-wales-low-risk-funding-index-30-september-2025-results/ Fri, 17 Oct 2025 15:04:23 +0000 https://www.isio.com/?post_type=insight&p=25619 As at 30 September 2025, the estimated aggregate funding level for the LGPS (E&W) was 147% funded on a low-risk basis

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Executive summary

  • As at 30 September 2025, the estimated aggregate funding level for the LGPS (E&W) was 147% funded on a low-risk basis
  • The aggregate funding level was 67% at 31 March 2022 and has remained at significantly higher levels since 31 May 2023
  • The improvement in funding level is largely due to the significant increase in UK Government bond yields and improvements to asset values

Introduction

This update sets out the latest low-risk funding position for the LGPS (E&W).

The estimate has been carried out as at 30 September 2025 and assumes a ‘low-risk’ funding basis for the liabilities, i.e. the basis that would apply if assets were fully invested in liquid, low-risk investments, such as government bonds.

The aggregate funding position has been calculated by combining the individual results for each of the 87 pension funds participating within the LGPS (E&W). Please note that within this release we have not shared our estimates of the fund specific results, this information will be shared once more accurate data becomes available.

Please note that the numerical information set out within the update has been calculated using approximate methods, based on information available within the public domain (not necessarily the most recent), and has been provided for information purposes only. Note that in line with the previous release, we have made allowance for updated asset and cashflow data produced by the Ministry for Housing, Communities and Local government (MHCLG) as at 31 March 2024, further information is available in the Appendix linked below.

The information set out within this update should not be considered as advice or be relied upon in making any financial decisions. Further information is detailed in the Appendix linked below.

Background and purpose

Market conditions for pension schemes have improved significantly since the most recent LGPS (E&W) actuarial valuations were carried out as at 31 March 2022. The value of liabilities assessed with reference to gilt yields has fallen dramatically. This has led to material improvements in funding levels for funds and their employers, and indicates that funds should:

  • Consider their funding and investment objectives in light of significantly improved funding levels (these may differ when levels are approaching or exceeding 100%)
  • Actively review investment strategies, specifically considering whether de-risking opportunities should be taken advantage of
  • Consider whether certified employer contributions should be reduced before 1 April 2026 to avoid overfunding
  • Recognise the differing needs of their employer base and enable their participating employers to agree funding and investment arrangements that reduce current contribution rates and/or ongoing risk exposure

The purpose of providing this update is to:

  • Highlight the very significant funding improvements experienced since 31 March 2022  
  • Provide an update to track the evolving funding position and the impact of changes in market conditions since the launch of the Index and later reference points
  • Monitor funds’ responses to these improved funding positions, considering investment strategy and employer engagement

Current market conditions are very good news for the LGPS and present an immediate opportunity to enhance long-term sustainability for funds and their employers.

Changes since previous release as at 31 March 2025

  • Since 31 March 2025, the estimated aggregate funding level for the LGPS (E&W) has increased from 126% to 147%
  • The improvement in the funding level is due to improvements in UK Government bond yields and lower future inflation expectations, both of which reduce the value of liabilities. Asset values have also increased over the period
  • 86 of the 87 funds have funding levels greater than 100%
  • A comparison of the estimated aggregate asset and liability values as at 31 March 2025 and 30 September 2025 is set out in the chart below:

Aggregate results

We show below the change in funding level over the period from 31 March 2022 to 30 September 2025 for the LGPS (E&W) in aggregate.

  • The funding level for the LGPS (E&W) in aggregate as at 31 March 2022 was approximately 67% when calculating liabilities on a low-risk basis
  • Over the period to 30 September 2025, the aggregate funding level has increased to 147%
  • Significant volatility was experienced in September 2022 due to the release of the UK Government’s Mini-budget
  • Since the Mini-budget, the aggregate funding level has remained consistently higher than as at 31 March 2022 (an average of 110%), allowing funds to reasonably consider the four points listed at the top of this update

Next steps

Overall, based on the sustained improvement in funding levels, we would expect to see funds consider:

  • Shifting to lower risk investment strategies, for example through increased exposure to gilts and bonds;
  • Reviewing current employer contribution rates, in particular, whether it might be appropriate to reduce current rates; and
  • Offering de-risking opportunities and other flexibilities to employers

Engagement with funds

This update has been prepared using information available within the public domain (not necessarily the most recent) and our calculations are estimate in nature (see the Appendix for further information).

If you are a participating LGPS (E&W) fund and would like to speak to an Isio representative to discuss the information set out within this update or to provide more accurate and up-to-date information, please contact: steve.simkins@isio.com

Get in touch

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Pensions administration and AI: Is it just a patch? https://www.isio.com/insights/pensions-administration-and-ai-is-it-just-a-patch/ Mon, 06 Oct 2025 17:49:08 +0000 https://www.isio.com/?post_type=insight&p=25461 Trustees have been captivated by the opportunities offered by Artificial Intelligence (AI), Robotics and related technology. They are rightly demanding more from their pension administrators. But could this come at the risk of losing the people-first approach that has always sat at the core of our exceptionally complex pensions industry?

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Trustees have been captivated by the opportunities offered by Artificial Intelligence (AI), Robotics and related technology. They are rightly demanding more from their pension administrators. But could this come at the risk of losing the people-first approach that has always sat at the core of our exceptionally complex pensions industry?

Trustees face a perfect storm

Trustees’ duties go far beyond statutory obligations. They have a duty of care to members – to support them at crucial times in their lives. They must be prepared to meet new regulatory demands, while also managing large-scale scheme transformations.  

They are faced with expensive GMP equalisation projects, the requirement to connect to the Pensions Dashboard and increasing pressure from the Regulator to enhance their levels of oversight. Adding to this complexity is a resource crunch of experienced administrators who understand our complex pensions arrangements. The “typical member” is also changing – demanding self service and on demand apps. Is AI that secret sauce that will solve all their problems?

Amid this perfect storm, is there a unique opportunity for fresh thinking – a chance to reshape how Trustees can deliver a  high quality of services to their members?  

The traditional approach to technology 

AI does have the power to revolutionise every aspect of how we work. There is a risk, however, that the pensions industry views it primarily as a way to cut costs.  

Just as offshoring can reduce overheads without improving service or satisfaction, so AI can automate processes and interactions without benefiting members. The resulting experience is self-service, transactional and lacking empathy. It’s like navigating a maze full of sharp angles and dead ends, with your destination obscured from view and human assistance hard to come by. 

A new perspective on AI 

There is however, a different approach. Rather than viewing AI as an end in itself, one can use AI to analyse the huge volumes of data that we hold, including the timing and nature of member interactions. This gives us priceless insight into what members need and when they need it.  

“We’ve looked at tens of thousands of communications across a range of clients,” says Ian Wort, Senior Admin Solutions Consultant at Isio. 

“The understanding we’ve gained is the foundation of how we design and resource scheme administration. We don’t wait for members to hit a wall; we accompany them on the journey, predicting their needs and explaining their progress along the way.” 

 Putting people first 

Employing AI in this human-first way means that people come first.  

“We use the technology, alongside behavioural analytics, to understand members, so we can support them at key moments,” adds Girish Menezes, Head of Administration at Isio.   

“We focus on what they need – encouragement, reassurance and guidance – as well as their specific requirements, such as retirement estimates or scheme updates. This could result in us building an AI-powered ChatBot, or in fact advise redesign of our telephone handling training.” 

Isio’s AI-driven research shows that around 20% of enquiries are best dealt with by members speaking with a knowledgeable advisor. So, rather than putting obstacles in the way, we need to make it easy to identify these interactions and connect the members with a trained administrator, who will support with empathy and expertise at the times it is needed most. Administration colleagues can help members tackle complex situations – career change, retirement and even bereavement – when they are at their most vulnerable. 

Technology that augments 

Data analysis shows members want empathy, honesty about timeframes, and accessible updates, rather than cold transactions. 80% of these member enquiries relating to routine matters can be dealt with, often pre-emptively, by the right sort of communication and interaction. 

We need to use the latest technology to deliver the efficiency and value that every scheme requires but never forget that people are at the heart of our service. Expectations of user experience should not be based on the pension industry. We need to benchmark ourselves against the very best consumer digital experiences. Friendly updates and prompts are delivered on your preferred platform, as and when you need them. Dashboards sharing key information at a glance. After all, why shouldn’t managing your pension be as seamless and intuitive as ordering a pizza or booking a flight?  

Redefining pension perspectives

At Isio, we keep three words in mind when we’re analysing and developing member experiences: ‘thoughtful’, ‘human’ and ‘timely’. As an example, we are exploring a ‘voice-first’ experience across all devices, apps and platforms.  

Here, members would simply speak their question or request – at which point they’ll be guided to the solution they need. Ways to connect directly with support staff will be clearly signposted, and we’ll know exactly when to pre-emptively offer support, thanks to data-driven, personalised insights. 

“Interactions should be friction-free,” explains Ian Wort. “We want to take away barriers to people being able to do what they want to do, however they choose to contact us.” 

It’s all part of Isio’s commitment to redefine not just members’ experience of their pension, but their relationship to it. From intimidating, confusing and boring, to understanding, clear and engaging. It’s how we’re generating better outcomes for everyone. 

Giving trustees the information and control they need 

It is not just members who should benefit from this human-first, tech-augmented approach. The same combination of understanding requirements and maximising the power of AI enables us to inform and empower trustees like never before. 

“Trustees are often bogged down by repetitive compliance and reporting,” states Girish Menezes. “Live reporting, customisable dashboards and bespoke reports are all part of a new experience that gives trustees the information they need, how and when they need it.” 

Additionally, data around compliance, stewardship, engagement and operations is constantly updated, highlighting trends and key metrics – meaning trustees can make strategic decisions with clarity and confidence. 

Ian Wort is clear about the necessary first steps: “Trustees need to get the nuts and bolts right: benefit specifications, clear trust deed lineage, proper governance, and clean data. We support schemes with these fundamentals that are essential when creating a truly friction-free member experience.” 

Which path will you take? 

Every scheme faces a journey of technological transformation, but the destinations vary widely. The choices taken now, at the early stages of development, will define the shape of a scheme for years to come.  

It is a daunting time, but an exciting one. For those trustees ready to explore a new vision for pensions administration, it is also a time of unparalleled opportunity.  

Get in touch

Image Girish Menezes

Partner & Head of Administration

girish.menezes@isio.com See full profile

How we can help you

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Pensions Commission launched to build future-proof pensions system https://www.isio.com/insights/pensions-commission-launched-to-build-future-proof-pensions-system/ Tue, 22 Jul 2025 10:43:31 +0000 https://www.isio.com/?post_type=insight&p=24872 Just in time for summer, the Government has launched two pensions reviews, but has ducked the chance to review the design of the state pension.

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Just in time for summer, the Government has launched two pensions reviews, but has ducked the chance to review the design of the state pension. The reviews include:

  • A revived Pensions Commission to look at ways to prevent tomorrow’s pensioners being poorer than today’s and with a remit to consider the long-term future of our pensions system.
  • A review of the State Pension age, which is broken down into two parts (a review from the Government Actuary on the proportion of later life in retirement and another independent report on other relevant factors that should be considered).

Pensions Commission

The relaunched Pensions Commission will explore the complex barriers stopping people from saving enough for retirement, with its final report due in 2027. It will look to tackle are the statistic that retirees in 2050 are on course for £800 or 8% less private pension income than those retiring today and that 40% of people, nearly 15 million, are under-saving for retirement.

It will examine the pension system as a whole and look at what is required to build a future-proof pensions system that is strong, fair and sustainable. Focusing on:

  • Three million self-employed people who aren’t saving
  • Why three-quarters of low-earners in the private sector are not saving
  • Why only a quarter of those from a Pakistani or Bangladeshi background are saving
  • The 48% gender pensions gap that sees women’s private pensions at retirement being roughly half of men’s; and
  • Changes to increase retirement saving including through increases to the minimum contribution requirements under automatic enrolment.

The Commission will include Jennie Drake (who participated in the 2006 Pensions Commission) the businessman Sir Ian Cheshire and Professor Nick Pearce, who will steer the group. It will work closely with the CBI and TUC.

The review will consider increasing contribution rates from their current 8% on the automatic enrolment earnings band, potential changes to the minimum and maximum age bands and the earnings thresholds. It will also consider poor savings rates among the young, lower-paid, women and the self-employed, with the drop in savings rates among the latter, from nearly half in the 90’s to fewer than 20 per cent now leaving nearly three million of the self-employed failing to save.

While the pensions industry has been urging Government to move towards a 12% contribution rate, Ministers are clear that no changes to rates will happen in the current Parliament.

State Pension Age reviews

Despite recent reports indicating that the Triple Lock is increasing the State Pension as a proportion of GDP at an unsustainable rate, the Government has limited the assessment of the State pension to the minimum it legally required to do. 

The review into the State Pension age (SPA) will be carried out by Dr Suzy Morrissey which will report on factors the government should consider in relation to the SPA. The 2023 Review of the SPA planned a review within two years of the current Parliament enabling the government to consider the planned rises to 67 and 68 (scheduled to be phased in between 2044 and 2046). This will ensure that the government is able to consider the latest information which was not available to the independent reviewer during the 2023, including 2021 Census data, the current economic position and the impact on the labour market of Government measures to tackle inactivity.  

The 2023 review found that the rules for the planned rise in the State Pension Age from 67 to 68 were appropriate, but that alternate options could be considered as they would meet the 10 years notice period (stipulated by the previous government).

The Government Actuary’s Department will prepare a report on the proportion of adult life in retirement. The previous SPA report was complemented by one from Baroness Neville-Rolfe, shortly after the COVID-19 pandemic, that supported the target of 31% of adult life being spent in receipt of the State Pension – these stymied plans to bring forward the current timetable for increasing the SPA to 68.

Isio’s view

We welcome the launch of the Pensions Commission. There is a clear need to focus on ways to widen and deepen private retirement saving in the UK. The reviewers will need to tread a fine line to come up with policy suggestions that balance simple messages for employees and retirees with a structure that is transparent about when and where retirement provision is self-evidently beneficial and when it pays to take care of today’s rather than tomorrow’s plans.

The Commission will have the opportunity to weigh up the substantial body of research and evidence on savings and to give the Government a clear route to bridging the savings gap for current workers, including tackling the gender gap that stubbornly persists. Measures to drive up contribution rates as individuals progress through earnings levels while easing off when earnings drop can help generate the collective understanding needed to deliver better retirement outcomes.

It does feel like the Commission will be working with one hand tied behind its back, as its remit does not include looking at the design of the State Pension which is the foundation for most savers retirement planning. While the State Pension Age element will be reviewed, this ducks issues of wider adequacy and affordability in the long-term, e.g. the ratchet effect of the Triple Lock. While the Triple Lock has provided a welcome short-term fillip for pensioners it is difficult nettle for politicians to grasp, as evidenced by the recent analysis showing it has cost 3 times more than originally expected but the Government has committed to it for the remainder of this parliament. Building consensus on a sustainable future indexation policy is essential. The State Pension will remain the cornerstone of the UK’s retirement provision but clarity about what proportion of average earnings it delivers needs to be tackled. Delivering consensus on such a politically charged matter is not a small job and not including it within the Commission’s remit feels like a missed opportunity.

Too much finessing at the edges to provide additional support for those on lower incomes cannot detract from the building up broader and deeper retirement provision for those in the workforce. A strong base with clear incentives to save has to be set out sharing the responsibility for saving between employers and individuals in a way that provides a pension system fit for the long-term.

We hope the Commission will be able to make progress on improving employees’ financial resilience as well as boosting the attractiveness of pension savings. This includes considering pensions sidecar savings products, allowing individuals to access pension savings for emergencies or specified longer term objectives (e.g. a house deposit).

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Image Iain McLellan

Director

iain.mclellan@isio.com See full profile

Services for you

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Isio’s mortality update: July 2025 https://www.isio.com/insights/mortality-update-july-2025/ Wed, 16 Jul 2025 15:21:39 +0000 https://www.isio.com/?post_type=insight&p=24751 The post Isio’s mortality update: July 2025 appeared first on Isio.

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In our latest mortality update, we consider the release of the CMI 2024 mortality projection model and the new approach to modelling the run-off of pandemic experience.

At the end of June, the CMI released the latest version of the CMI projections model, CMI_2024, following consultation. The model has been updated to include 2024 mortality experience and some wider changes in how the model uses the data, plus a new “half-life” parameter. We are supportive of the changes the CMI has made to the model this year but take a different view to the CMI’s Core Model on the best-estimate half-life parameter to use.

2024 mortality experience (the number of deaths in England & Wales) was around 4% lower overall than in 2023, and slightly lower than the previous record low from 2019. However, the reduction in the number of deaths overall was not even across all age groups or genders. For example, older age groups saw greater reductions in deaths than younger age groups which have actually seen increases. 2025 mortality experience is also shaping up to be similar to 2024 experience so far.

In previous years, the CMI had adopted a ‘weights’ approach to the extraordinary data over the pandemic period (2020 – 2023), so users could vary the use of each year of data in the model when generating projections. This year the CMI has done away with this approach and instead adopted a different way to take account of the pandemic experience, with an “overlay” to provide the shock to mortality rates seen during the pandemic and a separate parameter (the half-life parameter) to control how the overlay is removed over time to leave the underlying trend in mortality.

Given recent mortality experience, and our view that utilising all of the most recent experience is appropriate in setting long-term mortality trends, we have adjusted our life expectancies upwards compared to last year. We still exercise some caution over the recent positive news given stagnating economic growth and other global factors. Added to this, the NHS is still under pressure from increased waiting times and chronic health conditions such as long-covid are still prevalent. Therefore, our views on best estimate life expectancies still do not match the CMI’s Core Model. We explain this in further detail in this paper.

Download our latest mortality update now

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De-risking Jargon Buster https://www.isio.com/insights/de-risking-jargon-buster/ Tue, 15 Jul 2025 12:19:28 +0000 https://www.isio.com/?post_type=insight&p=24765 As DB schemes increasingly move into maturity and engage with de-risking strategies, it’s essential all stakeholders, including administrators, trustees and sponsors, fully understand the terminology and implications of the different routes available.

The PASA De-Risking Journey Management Working Group, on which Isio’s Ian Wort (Chair), Jennifer Atthey and Steve Robinson sit, have produced a guide providing accessible, clear explanations of commonly used de-risking terms and options, including liability management exercises, buy-ins, buy-outs, capital-backed journey plans, and longevity swaps.

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De-risking Jargon Buster to support scheme decision making.

As DB schemes increasingly move into maturity and engage with de-risking strategies, it’s essential all stakeholders, including administrators, trustees and sponsors, fully understand the terminology and implications of the different routes available.

The PASA De-Risking Journey Management Working Group, on which Isio’s Ian Wort (Chair), Jennifer Atthey and Steve Robinson sit, have produced a guide providing accessible, clear explanations of commonly used de-risking terms and options, including liability management exercises, buy-ins, buy-outs, capital-backed journey plans, and longevity swaps.

Download now

How we can help

Get in touch

Image Girish Menezes

Partner & Head of Administration

girish.menezes@isio.com See full profile

Get in touch

Talk to us today to see how our bolder thinking can get you better results

The post De-risking Jargon Buster appeared first on Isio.

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